At YesPrime LLC, customer satisfaction is a top priority. Our Customer Service Policy outlines how we support customers before, during, and after a purchase.

Support Channels

Customers may contact our support team through the following channel:

Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (Business Days)
  • Closed on weekends and public holidays

Response times may vary during high-volume periods, but we aim to respond within 24–48 business hours.

Order & Service Assistance

Our customer service team can assist with:

  • Order status and tracking inquiries
  • Shipping and delivery questions
  • Billing and payment concerns
  • Refund, cancellation, or modification requests (subject to policy terms)
  • General product or service information

Customer Responsibilities

  • Customers must provide accurate and complete information when placing orders or submitting support requests.
  • Proof of purchase may be required for order-related support.

Dispute Resolution

If an issue cannot be resolved through standard support, customers may request escalation for further review. All decisions are made in accordance with YesPrime LLC policies.

Professional Conduct

We maintain a respectful and professional environment. Abusive, threatening, or inappropriate behavior toward our staff may result in refusal of service.

Policy Updates

YesPrime LLC reserves the right to update this Customer Service Policy at any time without prior notice.